Updating Lock Firmware in Vault Enterprise

Firmware updates available for locks registered in Master Lock® Vault Enterprise are recommended as they support new features and updates.

How to Update Firmware on Locks in Vault Enterprise

Lock firmware updates can only be completed through a Bluetooth interaction while physically at the lock through the Vault Enterprise app. Any Vault Enterprise user who is authorized to do a Bluetooth® unlock within their organization can perform a lock firmware update. When a lock is not on the current firmware version, this will be indicated on the lock details within the Vault Enterprise app and website.

1. Open the Vault Enterprise app
2. View the lock list and identify locks that have firmware updates available
3. View the lock details screen and click About This Lock
   
4. Press the "Update Firmware" button. 
   
5. Press any button on the lock to wake it up
   
6. Ensure you’re near the lock and connected to data or Wi-Fi during the update. If the update process is interrupted, please follow the troubleshooting steps below.
   
7. The firmware update sequence will begin and may take 30 – 120 seconds and will verify the update is complete.
   
8. Once the update has been completed, a confirmation will be displayed.
   

Firmware Update Troubleshooting Tips

1. If the firmware update is started and gets interrupted, such as walking away during the firmware update or if the data/wifi cuts out, the lock will go into bootloader mode.
2. If a lock is in bootloader mode it cannot be locked/unlocked via Bluetooth or codes until the firmware update is completed.
3. Wake up the lock and re-initiate the firmware update making sure to stay by the lock and stay online.

For any questions or assistance, please contact our support team at [e-mail] or call 866-760-1936.